Step 1
Get to safety
If a patient or team member is hurt or in danger, call 911 first. Protect people, then the practice, before anything else.
Claims
When something goes wrong, we go to work.
Report a claim any time, day or night. Use your carrier's dedicated claims line first for the fastest response, then let us know so our in-house Emery & Webb claims team can advocate on your behalf.
Claims department toll free
(866) 279-6717Emery & Webb main line
845-896-6727Claims email
claims@emerywebb.comWhat to do first
Four steps that keep your claim moving.
Step 2
Report the loss
Call your carrier's 24/7 claims line below — they'll open the claim and assign an adjuster right away.
Step 3
Document everything
Chart notes, photos, incident reports, witness contacts and repair receipts. Never alter a record after the fact.
Step 4
Loop us in
Call (866) 279-6717 or email claims@emerywebb.com so our team can advocate for you throughout the process.
Carrier claims hotlines
Report directly to your carrier, 24/7.
These are the carriers we place dental business with. Not sure which one is yours? Check your declarations page or contact us and we'll look it up.
- Medical Protective Company800-463-3776
- Medical Protective — Wholesale800-463-3776
- ProAssurance800-282-6242
- The Doctors Company800-421-2368
- Eastern Dentists Insurance Company800-898-3342
- Hanover Insurance Company800-628-0250
- Dentist's Advantage — AON Affinity800-503-9230
A service most agencies don't offer
We don't just sell the policy — we help you through the claim.
Emery & Webb has a dedicated in-house claims team whose only job is helping clients get claims paid fairly and quickly. It's included with your DentistryInsured.com policy, at no additional cost.
We file and follow the claim with you
Most agencies hand you a phone number. Our in-house claims team opens the claim, tracks the adjuster, and stays on it until the file closes.
A real person on your file
You get a named claims representative in our Fishkill office — not a call center queue — who knows your policy and your practice.
We push back when it matters
Disputed damage, slow payment, coverage questions? We review the policy language and advocate with the carrier on your behalf.
After hours or emergencies
For an open patient incident, active data breach or a workplace injury needing immediate care, use your carrier's 24/7 hotline above. Then call (866) 279-6717 or email claims@emerywebb.com so we can pick up your file.
Claims department
Report a claim or incident to our team
Reporting something new, or already have a claim number? Send the details and our claims advocates will follow up with you and the adjuster on your behalf.
Reporting protects your coverage. Most policies require notice as soon as practicable. When in doubt — report.